FREQUENTLY ASKED QUESTIONS
SHIPPING & PAYMENT INFORMATION
WHEN WILL MY ORDER SHIP?
After your payment is verified, it takes up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday.
WHAT PAYMENT GATEWAYS ARE YOU SUPPORTED BY?
We are supported by PayPal, the most secure payment gateway available on the market. We accept all major credit cards.
CAN I PAY IN MY LOCAL CURRENCY?
All orders are processed in Canadian Dollars (CAD). While the content of your cart is displayed in your local currency, you will checkout using CAD at the most current live exchange rate.
WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Bad Bones Java ™ cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.
ORDER INFORMATION & CONCERNS
I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
MY ORDER STATUS SAYS "UNFULFILLED". WHAT DOES THAT MEAN?
"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
WHY WAS MY ORDER CANCELED?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com
DO YOU HAVE ANY RETAIL LOCATIONS?
We are an e-commerce brand, and do not currently operate any brick and mortar storefront locations at this time.